Collective mediation
A Law creating class actions in France was adopted on March 17, 2014. This new procedure enables the 15 national and certified non-profit consumer charities to represent all consumers who have a similar claim on the same matter.
It is worthwhile to note that the Consumption Code (Articles L423-15 and 16) enables the court, if it deems appropriate, to propose a mediation to resolve a conflict between an claimant non-profit consumer charity and a defendant company at anytime during the proceedings.
The collective mediation can be initiated:
- during judicial proceedings, or
- spontaneously before filing any claim in court
It must be integrated into the company conflict management policies. It has many advantages: efficiency, speed, inexpensive and much more !
You are a certified non-profit consumer organization and you would like to implement collective mediation, contact us
You are a company and you have disputes with several consumers, contact us.
You are a consumer and believe you have a claim against as a result of a company’s failure, contact one of the national and certified non-profit consumer organizations (CNAFAL, CNAFC, CSF, Familles de France, Familles rurales, UNAF ADEIC, AFOC , Indecosa-CGT, ALLDC, UFC-Que